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FBA Care's Response to COVID-19.             Client Notification of COVID-19.

NDIS

NDIS

The National Disability Insurance Scheme (NDIS) is the Australian Government’s national program to support people living with disability and is run by the National Disability Insurance Agency (NDIA). FBA CARE is registered under the NDIS to provide services to people living with disability, including personal care (service delivery), support coordinati0n, plan management, group activities and community participation.

ELIGIBILITY CRITERIA

When determining eligibility NDIS considers your age, disability or significant impairments. Whether significant impairment is permanent or likely to be permanent and if you would benefit from early intervention.

TO BE ELIGIBLE YOU MUST

Be under 65 years of age • Be a resident of Australia • Have an impairment or condition that is likely to be permanent(Lifelong) and that stops you from doing everyday things by yourself.

GETTING STARTED IS EASY

We’ve designed a work book to help you work out your goals. You can access this on our website or we can provide you with one when we meet with you We can meet with you in person to talk about your needs and goals. You can bring a friend or support We can go with you to your NDIS planning meeting if you’d like us to person to the meeting if you want to..

ONCE YOUR PLAN IS APPROVED

After your plan is approved by the NDIS, we can meet with you and provide you with a quote for your supports. If you choose FBA CARE as your service provider, we will offer you a Service Agreement. This is a document that explains all the services you will receive. We use this to make sure our service is meeting your needs. We can assist you with changing your support plan at any time even if you signed the Service Agreement..

PARTICIPANT HANDBOOK

The FBA CARE participant handbook is given to all clients. It contains information that the person with a disability and their family need to know. It also contains other important information such as:

* NDIS Code of Conduct

*Access and Eligibility

*Services

* Rights and Responsibilities

* Privacy

* Feedback and Complaints.

Please feel free to contact one of our experience staff to find more about the other services we provide.

MORE INFORMATION

NDIS Website / www.ndis.gov.au
  • Call Ndis / 1800 800 110
  • Call Fba Care / 03 9311 6298
  • Monday to Friday 8 am to 8 pm Telephone Interpreting Service / 131 450
  • NDIS TTY users / 1800 555 677
  • Then ask for 1800 800 110-NDIS Speak and listen users / 1800 555 727
  • Then ask for 1800 555 727-NDIS

Lodging feedback and complaints for NDIS

FBA Care welcomes and encourages feedback from clients and their representatives as it enables us to improve our services.

To contact FBA Care please call 1300 809 566 or

Email: info@fbacare.com.au

Or contact NDIS directly at

https://www.ndis.gov.au/contact/feedback-and-complaints

Reporting suspicion of fraud

https://www.ndis.gov.au/about-us/fraud-strategy/reporting-suspected-fraud

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