What is the National Disability Insurance Scheme (NDIS)? Launched in 2013, the NDIS is the national program to support people living with disability and is administered by the National Disability Insurance Agency (NDIA). FBA CARE is registered by the NDIA as a disability services provider. People who are eligible for support under the NDIS are known as “participants” and must first contact a Local Area Coordinator (LAC) to arrange their plan and budget. In Victoria, there are three LACs – Brotherhood of Saint Laurence, Latrobe Health Services and Intereach – but in any one place there is just one LAC to contact. For more information, see the NDIS

Eligibility criteria

When determining eligibility for the NDIS, the National Disability Insurance Agency considers your age, disability or significant impairments and whether significant impairment is permanent or likely to be permanent and if you would benefit from early intervention.

To be eligible for the NDIS you must:

• Be under 65 years of age • Be a resident of Australia • Have an impairment or condition that is likely to be permanent (lifelong) and that stops you from doing everyday things by yourself.

Getting started is easy

We’ve designed a workbook to help you work out your goals. You can access this on our website or we can provide you with one when we meet with you. We can meet with you in person to talk about your needs and goals. You can bring a friend or support person. We can go with you to your NDIS planning meeting if you’d like us to be present at the meeting to help explain the plan and your options.

Once your plan is approved

After your plan is approved by the NDIS, we can meet with you and provide you with a quote for your supports. If you choose FBA CARE as your service provider, we will offer you a Service Agreement. This is a document that explains all the services you will receive. We use this to make sure our service is meeting your needs. We can assist you with changing your support plan at any time even if you signed the Service Agreement.

Participant Handbook

The FBA CARE participant handbook is given to all of our clients. It contains information that the person with a disability and their family need to know when using our services. It also contains other important information such as:

* NDIS Code of Conduct

* Access and Eligibility

* Services

* Rights and Responsibilities

* Privacy

* Feedback and complaints.

Please feel free to contact one of our experience staff to find more about the other services we provide.


NDIS Website / www.ndis.gov.au
  • Call Ndis / 1800 800 110
  • Call Fba CARE / 03 9311 6298
  • Monday to Friday 8 am to 8 pm Telephone Interpreting Service / 131 450
  • NDIS TTY users / 1800 555 677
  • Then ask for 1800 800 110-NDIS Speak and listen users / 1800 555 727
  • Then ask for 1800 555 727-NDIS

Lodging feedback and complaints for NDIS

FBA CARE welcomes and encourages feedback from clients and their representatives as it enables us to improve our services.

To contact FBA CARE please call 1300 809 566 or

Email: info@fbacare.com.au

Or contact NDIS directly at


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